Report Disclaimer

Compliance HelpLine

Scott and White Health Plan and FirstCare Health Plans, both part of the Baylor Scott & White Health family, are committed to the highest standards of business and professional ethics and integrity. The Baylor Scott & White Health Office of Corporate Compliance has established this website for members, providers, and employees to report concerns/problems of a business ethics or compliance nature, which they are not comfortable reporting through the other established reporting processes.

Reportable topics may pertain to:

  • Compliance with policies, laws, or regulations
  • Business Ethics
  • Patient privacy/confidentiality
  • Theft or misuse of assets
  • Environmental health and safety
  • Fraud, Waste and Abuse

Review the Baylor Scott & White Health Code of Conduct

Unless you choose to provide your identity, you will remain anonymous. However, knowing your identity and being able to contact you will be very helpful in resolving most issues. If you provide you name, your identity will be protected to the extent allowed by law and to the extent that it does not hinder the investigation.

You may also report your concerns by calling the Compliance HelpLine at:

Scott and White Health Plan:

  • Members: 1-888-484-6977
  • Providers and Employees: 1-866-245-0815
FirstCare Health Plans:
  • Members and Providers: 1-866-399-8161
  • Employees: 1-866-245-0815

These toll-free numbers are staffed by live operators - 24 hours a day, 7 days a week.